Shipping & Returns

At SABINA, we are dedicated to providing a seamless and satisfying shopping experience. This Shipping & Returns Policy outlines the terms under which we deliver your orders and handle returns. By placing an order on our website, you agree to the conditions described below.

1. Shipping Information

We aim to ensure that all orders are delivered promptly and securely. Our shipping terms are as follows:

  • Order Processing: Orders are processed within 1 to 3 business days, excluding weekends and public holidays.
  • Shipping Time: Standard delivery typically takes between 2 to 7 business days, depending on your location.
  • Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Shipping Fees: All applicable shipping costs are calculated and displayed at checkout.

Please note that processing and delivery times may vary during peak periods or due to unforeseen circumstances.

2. Return Policy

If you are not fully satisfied with your purchase, you may request a return within 14 days of the delivery date. All returned items must meet the following conditions:

  • Items must be unused, unwashed, and in their original condition.
  • All tags and original packaging must be intact.
  • Returns must be accompanied by the original order number and customer details.

To initiate a return, please contact us via email at geral@sabinavieira.com.

3. Return Types

3.1 Damaged or Defective Items

If you receive an item that is damaged or defective, we ask that you notify us within 14 days of receiving the order. Your request must include the following:

  • Your order number
  • A detailed description of the damage
  • Photographic or video evidence clearly showing the issue

Once received, we will assess the information provided and, if the return is approved, offer a suitable solution such as a replacement or a full refund.

3.2 Missing Items

If any item from your order is missing, please email geral@sabinavieira.com within 14 days of delivery and include:

  • Your order number
  • A clear description of the missing item(s)

We will investigate the issue and provide a resolution promptly.

4. Items Not Eligible for Return

Please note that the following items cannot be returned:

  • Items marked as Final Sale
  • Items returned after the 14-day return window
  • Items that show signs of wear, use, or intentional damage

5. Contact Information

For any questions or concerns regarding shipping or returns, please contact our customer support team at:

Email: geral@sabinavieira.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (Lisbon time, GMT / GMT+1 depending on daylight saving time)

We are committed to resolving your request with care and efficiency.

SABINA